Shipments and returns
Your pack shipment
RETURNS AND EXCHANGES
Please note that Lehera is committed to quality and exclusivity. All products are designed in-house and not copied. Do take some time to learn about Lehera and its manufacturing process before returning a product. Our products are 98% to 100% accurate.
Our supplier is the manufacturer of material to readymade garments. They only buy yarn from Japan or within India. Material is Azo- free meaning the dye used are natural and chemical free. Our items undergo a quality and colour check. Sometimes due to your device's contrast, the fabrics, colour, threads, and other studs may differ slightly.
Any item purchased on our website is not returnable unless the product arrives damaged or has quality defects. The defective and/or damaged goods so received shall have the Lehera tag attached to them and must be delivered in a proper state.
EASY STEPS TO MAKING A RETURN
1. Please notify us within two days after receiving your purchase.
To alert us, please send an email to admin@lehera.shop or WhatsApp at
+6421795721
2. You must email us a snapshot of the damaged/incorrect product before we can arrange for it to be returned to us; after that, it is up to the Lehera team’s prerogative to decide if the good is authorized for return.
3. After we get your e-mail and our staff approves the return for the damaged/incorrect item, you must arrange for the product’s delivery.
The item should be sent to Lehera: 622a Mount Albert Road, Royal Oak, Auckland, 1023 , New Zealand
4. We will ship the fresh/correct item after we get the damaged/incorrect product.
5. Only if previously agreed upon, will a shipping refund be given upon receipt of the goods.
We are not liable for any packages being lost or damaged in transit. We are not responsible for any returns that were not reported to us initially.
EXCHANGE
Lehera does offer exchanges for reasons such as colour mismatch, change of mind, or size exchange. Kindly note that all of our items are subjected to quality check before shipment.
REFUNDS WILL BE MADE IN THE FOLLOWING CASE:
1. Packages that are misplaced throughout the delivery process.
2. Items that are damaged or defective
3. Any agreed-upon return will be made exclusively through the original payment method.
NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
1. An incorrect or out-of-date delivery address, such as an inaccurate postal address in any form.
2. Shipping takes place only to the given address provided by you. Changes or incorrect addresses should be reported within 24 hours.
We do not issue any cancellations after the purchase has been dispatched.
Please double-check all of your data for accuracy.
3. After our respective courier agent has failed to deliver three times.
4. The receiver has rejected the package.
5. Items that have been used or are worn.
6. Sales items are non-Refundable.
7. Minor differences in colours and textures.
All of our items are crafted with quality fabric and natural stones, and hence a slight difference on the colour can occur.
If you receive an item from us that is not in good shape, is broken or faulty, kindly contact us at admin@lehera.shop within 24 hours of receiving the order.
SHIPPING INFORMATION
All goods will be shipped within 4 days unless the item is customised.
We will make every effort to meet these deadlines, but we cannot be held liable for third-party delays, such as those caused by adverse conditions.
We are partnered with top class shipping companies like FEDEX, UPS and DHL to ensure that the products reach you promptly and in perfect condition. If the size of the merchandise order is high, we can even make specific quotes for shipment on request.
DELIVERY INFORMATION:
Please be aware that VAT, tariffs, and taxes will be charged following your country’s rules and must be paid by the customer.
The cost of shipping is determined by the shipment destination and the weight of your package.
Shipping costs are calculated depending on package weight, customs clearance, and a variety of other considerations.
We are unable to provide an estimate of the duty amount.
SHIPMENT AND TRACKING
We will inform you by an email regarding the shipment of your order, as soon as the items are handed over to the courier. Once you receive the email confirmation, you will be able to track the status of your delivery.
This information will contain the tracking number and courier company’s website details along with expected date of delivery.
Tracking numbers for order shipped might take 24 business hours to become active on the courier websites
IMPORTANT SHIPPING INFORMATION
Estimated delivery timeframes begin from the date of shipping and are solely intended as a reference.
We are not liable for any delays resulting from natural disasters or other unforeseen events.
At the moment, each order may only be delivered to a single address. You’ll need to place additional orders if you want to ship things to various addresses.
We strive to dispatch each item in your purchase within 4 working days of receiving it.